Welcome to our practice! You or your clinician has requested a consultation at our office for your medical condition. We would appreciate it if you could kindly download new patient forms, complete them and bring them to the office at the time of you visit. We expect all patients to come 45 minutes before their scheduled appointment.

If you have already had a consultation performed by one of our clinicians at Backus or L&M, we ask that you also follow all instructions for New Patients as stated above.

Please make sure you bring your medical records with you or be sure your referring physician is sending them over to us. We would like your records to be sent to us at 196 Parkway South, Suite 303 – Waterford, CT 06385 or they can be faxed to us at 860-447-8961. Please bring all insurance information with you, including a referral from your PCP if required by your insurance company. Co-pays are expected at the time of service,  prior to your visit with the Doctor. Thank you.

What to expect at your first visit with us:

You will be seen by a board certified Hematologist/ Oncologist.

You are scheduled for a one-hour appt with the clinician
Your consultation will include: history, physical examination, review of records, and a plan of care. If additional lab work is required, we have the ability to draw it in our office and have certain results available at the time of your visit.

At this visit, you will have the opportunity to ask questions and receive pertinent educational material.

At the end of your consultation, a written report will be forwarded to the referring doctor, with whom your care will be coordinated.

If you need additional referrals to other specialists, we will take care of that at the time of your visit. We will also schedule any additional appointments with our office, if necessary at that time, as well.

We take pride in serving our patients well, and will arrange for follow up appointments to discuss any results.

Should you have any questions or concerns at the end of your visit, please bring them to the attention of any staff member with our office.

For directions, downloadable forms, appointments or insurance issues, kindly visit the following areas within this site for further details

• New patient paperwork must be able to be completed online, an emailed to (email address) – we will create a company email address for them to send this to.

NEW LONDON CANCER CENTER

GUIDE FOR PATIENTS

Medical questions – telephone procedure
All calls should be directed to our office at 443-4455 during office hours. Please state the nature and urgency of your problem when calling. All non-urgent calls will be answered before 5:30 pm on regular business days. If you have an emergency, please ask for a nurse so that we may respond immediately.

Procedure for evenings, weekends, and holidays
For emergencies, please call 443-4455. You will be informed of the pager number of the physician on call. Please use that number to contact the physician. If your call is an emergency and the physician does not respond immediately, please contact the Emergency Room physician at Lawrence and Memorial Hospital 444-5140. If your call is not an emergency, please try to contact us during regular business hours.

Prescription refills
Please have all your prescriptions written by your physician at the time of your appointment. Prescriptions for narcotics cannot be given outside of regular office hours or over the phone. An appointment must be scheduled to obtain narcotic prescriptions. Please ensure during the appointment that you have an adequate supply of medications until your next appointment, and particularly to cover weekends and holidays.

Insurance information and referrals
We participate in Medicare and several managed care plans. Please notify us of any change in your insurance prior to your visit. You also have the sole responsibility to be sure the necessary referrals are in place before your visit. We are not responsible for any delay in your visit or any non-payment of services if you have not obtained the necessary referral paperwork before your visit.

Payment policy
All co-pays are payable at the time of the visit. Timely payments keep all of us from having to spend unnecessary time on this issue and leave us free to respond to your medical needs.

Cancellation Policy:
We reserve the right to charge $25 for each missed or cancelled appointment if you give less than 24 hours notice.

Services provided
Our practice provides laboratory services, education, chemotherapy, psychosocial counseling, nutritional services, and coordination of care with outside agencies, such as Hospice or a VNA, in a friendly, caring environment. We are continually striving to meet your needs. Please let us know if we can improve our services in anyway. We appreciate the opportunity to be of service to you.